Customer Service

Christine Grace - Finance Manager/Company Secretary

When I was appointed to the role of finance manager at RT Page, just over two years ago I thought it would be a traditional finance role. 

It was a very happy revelation to discover the role is very different here at RT Page. With over thirty years experience in the financial environment working for small local firms to large Commodity Brokers in London, I bring a wide and varied knowledge to my role in the business. 

I do have to ensure the finances of the business are run effectively and all the standard reports are produced correctly on time, however my role doesn’t stop there.  My position as Company Secretary means I also have to deal with all legal aspects and decision making as one of the management team.

The aims of the company are that customer service is not just about being pleasant to our customers but also having a deep seated belief that we really need to understand the customer’s requirements so that they can see us as an extension of their business.  

For that reason the finance department is heavily involved in working with the team to understand how we can help, it may be as simple as presenting the invoices in a particular format or more complex solutions, such as leasing of buildings and equipment.