If you’re one of the 76% of UK businesses run by one person, you’ll be your business’s management, marketing, finance, customer service, logistics and sales team all rolled into one. With so much on your plate it can be easy to let things slip but keeping customers happy when you’re a small business is vital.
The importance of keeping your customers happy
Customers are the be-all-and-end-all of your business. They’re the people that are buying your products and, hopefully, recommending