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Keeping customers happy when you’re a small business

If you’re one of the 76% of UK businesses run by one person, you’ll be your business’s management, marketing, finance, customer service, logistics and sales team all rolled into one. With so much on your plate it can be easy to let things slip but keeping customers happy when you’re a small business is vital.

The importance of keeping your customers happy

Customers are the be-all-and-end-all of your business. They’re the people that are buying your products and, hopefully, recommending them, so the way you communicate with them is essential. They keep your sales buoyant, they talk about their experience with their friends and on social media. This means they need to be your primary focus. When other business issues arise, don’t let your customer service slip.

Make time for your customers

Using experts is a good way to make sure your customers stay satisfied. When life gets busy, customer orders and fulfilment always need to take priority. A third-party logistics (3PL) company can take care of this for you, handling your orders, picking, packing and delivery, to leave you with the peace of mind that your customer delivery experience will be exactly as it should be and ensure happy shoppers.

Keeping your customers informed

An experienced and expert 3PL provider will keep your customers up-to-date about their order so that you don’t have to. Your customers will know when their order has been shipped and when to expect delivery, removing any uncertainty and providing a reassuring service. Outsourcing this part of your business allows you to focus on other priorities and growing your company into an even bigger success.

RT Page offers a range of bespoke services to meet the needs of small businesses, both established and new start-ups. To find out more about how we could help your small business contact us now on 01903 736300 or info@rtpage.co.uk.

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