It isn’t news to anyone that online retailers must have a good, reliable 3PL supplier to deliver their goods but, now more than ever, it is a factor that could win or lose customers.  Horror stories of botched deliveries, damaged goods and bad behaviour by delivery drivers spread through the internet like wildfire and it is often the retailer who is named and shamed as much as the delivery company.  Thankfully, news of a good delivery service also spreads and attracts customers who have previously

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Top of the list of customer complaints about deliveries - inconvenient delivery times. Top of the list of delivery company complaints about deliveries – customers not being in to receive their goods. Finding a solution to failing in the last mile, as the movement of goods between a transport hub to a delivery address is commonly known, may have been solved by courier company DPD with the recent launch of its new parcel delivery app. The customer in control ‘Your DPD’ is a free to download

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All business is based on the law of supply and demand. The manufacturer of goods or provider of services supplies, while the end customer or client demands. Striking the right balance between the two in the supply chain will ultimately dictate a business’ success, in particular its profits. To strike that balance, business owners can choose from two demand management processes: 1. The Push Model – the traditional method, where goods are moved down the supply chain based on demand forecasts

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What are the real costs of running your own pick and pack warehouse operation? Ecommerce business owners have two options when it comes to getting their products to customers – to do it themselves or outsource to a third party logistics (3PL) company. The DIY approach is attractive for many reasons, especially in the start-up phase of a business, when keeping costs down is key and owners are rightly protective of their new venture. But there will come a time in any business’ success to look

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Outsourced order fulfilment is where an ecommerce business stores its inventory of goods in a warehouse belonging to a third party logistics (3PL) company. Simply speaking, orders are routed via a 3PL provider, who then picks, packs and dispatches them to the customers. But there is a great deal more to outsourcing the order fulfilment process than simply getting goods to the end consumer. The outsourced order fulfilment process First, let’s take a look at how the order fulfilment process

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