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Delivering an Excellent Customer Experience to Protect your Brand

Posted on 29/10/14, filed under 3PL, eCommerce tips, Supply Chain Logistics | No Comments

Providing an excellent customer experience is more than selling a great product. Other important factors are delivering helpful and friendly communication and an efficient and satisfying service. Delivering an excellent customer experience can provide incredible benefits for your ecommerce business, from creating loyal customers and being referred to others to helping to flourish your brand’s reputation.

4 tips to provide an excellent customer experience:

1. Keep in touch – after customers place their orders, stay in touch with them by sending order confirmations and tracking emails. Not only will these communications give them piece of mind that their order is in safe hands but it also reinforces your brand so they remember you.

2. Streamline your logistics – provide an easy and efficient service that they will want to use time and time again. This means getting your internal processes streamlined from taking orders, picking and packing to delivery.

3. Offer customer support – a customer service phone line or email for customers and visitors of your website is the next best thing to a face-to-face conversation to support them if they have any queries. It also projects the personable face of your brand.

4. Show appreciation – nothing can be more powerful than a follow-up. Thanking customers for purchasing from you adds value to their custom. Also sending them exclusive offers can help turn them into returning customers.

Start streamlining your business NOW with RT Page’s dedicated logistics team so you can focus on providing a brilliant customer experience and build an excellent reputation. Find out how by calling RT Page on 01903 736300

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Storage Health & Safety: Creating a Hazard-Free Zone

Posted on 15/10/14, filed under Storage Space, Uncategorized, Warehousing | No Comments

We may mock health and safety warriors, but in warehousing if you don’t keep health and safety guidelines strict it can end with injured staff or worse.

If you’re storing shelves of stock, employ warehouse staff, conduct logistical labour activities or store products containing chemicals then you’re faced with potential hazard zones.

Keeping health and safety risks to a minimum takes planning, organisation and careful management of your warehouse. Here are a few steps to consider:

Warehouse Design & Layout

The design, layout and temperature of your warehouse should allow safe movement of goods and people to reduce injuries and damage to stock. This should be considered when organising storage areas, aisles, staircases and ramps, emergency escape routes, and loading and unloading procedures for vehicles and people. Your warehouse should be sufficient to withstand the amount and type of stock you are storing e.g. space and surfaces to avoid chemical corrosion or staff injuries.

Manual Handling

Manual handling tasks, such as excessive lifting, pushing or pulling and twisting, can cause musculoskeletal disorders. If a risky manual task cannot be avoided, then the risk of injury must be minimised, utilise mechanical handling devices such as fork lift trucks or trolleys, ask other employees to help and adopt the correct posture and technique to carry out tasks safely.

Hazardous Materials

Control exposure to hazardous situations and materials, such as adhesives, fumes, dust and bacteria. Clear leaks and spillages quickly and safely, repair punctures to containers, consider the length of time you are exposed to fumes, and avoid mixing incompatible products during storage such as chemicals and flammable liquids.

Stock Control

Your storeroom should not be overstocked and you should consider having a set of instructions specifying the maximum storage capacity for each area. Overstocked warehouses can result in products and boxes being left in aisles which could lead to injuries. Organising your stock is just as important as your warehouse layout, gangways should be kept clear to avoid injuries and damage to stock and to have a safe emergency escape route.

Storage Stability

Some products, such as food or chemicals, may degrade or become unstable during prolonged storage or if stored at incorrect temperatures. The supplier or manufacturer should provide you with information on recommended storage conditions and latest storage date. Use careful stock rotation to avoid exceeding recommended storage time, temperature ranges should be constantly managed and inspect stock to detect any damage or deteriorating packaging.

Find out how you can have your warehousing and storage needs taken care of for you by calling RT Page on 01903 736300

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Organising Your Warehouse and Inventory

Posted on 30/09/14, filed under Pick and Pack, Storage Space, Warehousing | No Comments

Does your business have a large range of products? If so, the last thing you want to be doing when orders come in is spend hours hunting down everything you need to fulfill them. Having a well-ordered inventory is therefore fundamental to making your business run efficiently and productively.

Tips to creating a well-organised warehouse:

Create a good work space – start by binning anything that’s not needed, such as rubbish or leftover packaging materials, to create clear work spaces and surfaces for those picking and packing items for shipping. Install shelving to utilise the vertical space, both on the walls and standing shelves to create aisles – but make sure aisles are kept clear at all times.

Implement a labeling system – don’t be afraid to use modern technology, such as barcodes and scanners, to help you keep track of inventory. Arrange your products in categories and keep items in the same category in the same area and label accordingly. Also label the aisles, A-Z, for example, and shelves, A01, A02 and so on. This way you can assign a product category to a particular shelving area. Consider attaching images to boxed items to help you determine the contents without having to open the box.

Arrange products by popularity – after selling and reviewing products, organise them by their popularity, putting the most popular products at the front of the shelves and the least popular items at the back. This enables easy access to the products you will pick and pack most often.

Make regular stock checks – stock checking allows you to keep track of the amount of each item you have at any given time. Stock checking benefits every stage of running your business, from manufacturing products, purchasing and delivery and re-ordering stock. One such method is to set regular stock reviews, which are then followed by stock orders to return stocks to predetermined levels. Bear in mind the popularity and shelf-life of each of your products.

These are the tactics used by professional third-party logistics companies, which operate vast amounts of warehouse space and inventory, to significantly improve warehouse organisation, stock management and order fulfillment. They employ sophisticated computer systems, specialised equipment and resources, and experienced staff to give the best service to their customers so they can focus on their business.

To find out how a third-party logistics team can seriously enhance your business contact RT Page on 01903 736300

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Customer Communication Reduces Unsuccessful Deliveries

Posted on 17/09/14, filed under 3PL, eCommerce tips, Supply Chain Logistics, Transport | No Comments

Unsuccessful deliveries can lead to customer dissatisfaction and time wasted by both parties in attempting to sort out redelivery, cancelling orders and refunds. But by implementing the following improvements in communicating with your customers along their purchasing journey, you can avoid all the pitfalls of unsuccessful deliveries.

Request their phone and email details

This allows you to send an order confirmation email with their order number on it. If your logistics department or supplier is properly equipped you will also be able to contact them via email or text to advise them as to the expected day and time of delivery, with the option to change the delivery slot. Being more flexible to suit your customer ensures they will be available to take delivery of their parcel.

Offer order tracking

This allows customers to track the status of their order, enabling them to adjust their plans and be available to take delivery of their order. And if they miss their delivery, they will be able to see where they need to go to collect it.

Have a customer phone line

A customer phone line or online chat facility service on hand are some of the best forms of communication. They give a human face to your business and can ensure customer satisfaction, even having the option available serves you well. Some customers shy away from electronic purchasing, but with the option of human interaction they are more likely to feel comfortable to buy. This online form of customer service also provides the opportunity to change the delivery time to ensure they are available to take delivery of their order.

Effectively communicating with your customers during the order fulfillment process improves your overall customer service, business reputation and customer satisfaction, increasing the chances of return purchases and creating loyal customers.

Make your order fulfillment process efficient and satisfying for you and your customers by contacting RT Page on 01903 736300 or at info@rtpage.co.uk

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Maximise Christmas Ecommerce by Switching to a 3PL Supplier

Posted on 27/08/14, filed under eCommerce tips, Storage Space, Supply Chain Logistics | No Comments

It is crazy to think the first Christmas store has opened already this year, the Christmas cards will be on the shelves soon and some keen (crazy) people have already started their Christmas shopping.

Nevertheless the run-up to Christmas is the biggest selling period of the year for many retailers and it is important to stay ahead of the game to maximise your sales and revenue. The perfect recipe for doing so is preparing now and switching to a reliable third-party logistics (3PL) provider in time.

Why? Because 3PL companies have the experience, staff, resources and technology to:

Deliver your customers’ orders in time

When the orders pile up it can be difficult to keep track and fulfill orders on time. With a 3PL company’s technology to direct orders made on your website straight through to the warehouse, ready to pick and pack, you can trust they will be sent to your customers on time.

Store high quantities of stock

With the increase in orders made at Christmas you will need hjgher levels of stock. A 3PL company will have the space you need, along with professional staff and systems to manage your stock for you. Add to this a stock control system which synchronises stock levels in the warehouse to stock levels displayed against each product on your website and you can rest easy.

Save you time, money and worry

During the Christmas retail rush using a 3PL provider to manage your supply chain logistics frees you from the time, finances and worry of doing it yourself, enabling you to focus and be top of your game for the front-of-house customer services side of your business.

The run-up to Christmas is a huge opportunity for your business; don’t risk managing your whole supply chain yourself when you can maximise your ecommerce and make this your best Christmas yet by calling RT Page on 01903 736300 or contact us at info@rtpage.co.uk.

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