If 2015 flew past in a blur whilst you struggled to get your start-up ecommerce business off the ground, then it’s time you tried something different for the New Year. From planning your year to working with the right third party logistics supplier, there’s plenty of small things you can do which will add up to a big year. Make the following start-up ecommerce resolutions to ensure your business kicks off 2016 with a bang. Nail your customer services The advances in mobile technology mean

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In order to be successful in the ever-changing online shopping landscape, retailers need to be both agile and responsive. Fulfilling your customers’ needs is the key to online victory, whether it’s through in-store footfall or online mobile sales. Customers want to shop using whichever device suits them, but they also want deliveries to fit their lifestyle. We’ve seen online retailers adapt to this in their 3PL (third party logistics) strategy with the introduction of click-and-collect services

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The number of heavy online shoppers in the UK – those making 11 or more purchases a quarter – has doubled to three million over the past two years. The 2015 International Parcel Deliveries Usage and Attitudes Survey by courier giants, Hermes, also revealed some 18.7 million people have shopped online three or more times in the past three months – up from 13.5 million in 2013. Over the past three months shoppers making regular online purchases increased by 37%, compared to the same three-month

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For retailers Christmas is the most important time of year, particularly for ecommerce businesses. Last year online Christmas sales saw an increase of 13% compared to the same period in 2013. With online retailers revving up their Christmas 2015 plans ready for the Christmas shopping hoards to break loose, you can’t afford to commit any Christmas ecommerce mistakes. Early predictions point to online Christmas sales increasing again in 2015, by 13.9%. With some careful planning you can ensure

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Nearly two-thirds (60%) of online shoppers will not consider making a purchase if they have to pay for returns. So, could offering free returns to your customers this Christmas be the key to unlocking an increase in ecommerce sales? Online shopping is a new and sometimes tricky experience for consumers, but one that has experienced a staggering growth – recent predictions suggest online sales will grow by £320bn between now and 2018. But consumers often struggle with the look, fit and feel

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