Top of the list of customer complaints about deliveries – inconvenient delivery times. Top of the list of delivery company complaints about deliveries – customers not being in to receive their goods. Finding a solution to failing in the last mile, as the movement of goods between a transport hub to a delivery address is commonly known, may have been solved by courier company DPD with the recent launch of its new parcel delivery app.
The customer in control
‘Your DPD’ is a free to download App for iOS and Android devices, including the Apple Watch, designed to give customers more control over their parcel deliveries.
Customers can create a personal profile, providing information such as times of the day to avoid (e.g. during the school run) and, for when they can’t be home to accept deliveries, alternatives, such as specifying a neighbour to receive deliveries or a designated ‘safe place’ on their own property with an accompanying photograph if they want, or their preferred DPD Pickup parcel shop. These functions address the other two major customer delivery complaints – parcels left in unsecure locations or left with strangers.
Your DPD also allows customers to track their deliveries. But not only that, geo-location-based technology will alert the driver when an app user customer returns home, allowing them a second chance to deliver a parcel before finishing their round. In turn the customer receives notification that the driver is returning with their parcel.
A very personal service
Delivering an excellent customer experience requires retailers and logistics providers to work closely together, in particular to reduce the number of unsuccessful deliveries – costly for both parties and frustrating for the customer. We can soon expect further innovation in this area of logistics, where nearly a fifth of logistics operators have indicated they are interested in allowing customers to book specific delivery times.
Recent news has it that long-term DPD client, online fashion retailer Asos, is to offer this option to its customers via DPD’s new ‘Precise’ service.
To find out more about how RT Page can help with your supply chain management contact us today or call us on 01903 736300.